Privacy Policy

When you sign up with us, we're gonna need some basics to get you rolling. Here's what we collect and why:

• Personal Details: Name, email, phone number, address - pretty standard stuff so we can contact you about classes, membership renewals, and important updates.
• Payment Information: Credit card or banking details for processing your membership fees. We use encrypted third-party processors, so we're not storing your full card numbers on our end.
• Health & Fitness Data: Emergency contacts, any injuries or medical conditions we should know about, fitness goals. This helps our coaches tailor your training and keep you safe.
• Training Records: Attendance, performance metrics, personal records. Helps us track your progress and adjust programming.
• Website Activity: IP address, browser type, pages visited. Basic analytics to improve our site and user experience.

We're not in the business of selling your data or spamming you with nonsense. Here's exactly what we do with it:

• Running Your Membership: Processing payments, managing your account, scheduling classes, tracking attendance.
• Better Training Experience: Your coaches use your health info and progress data to customize your workouts and keep you progressing safely.
• Communication: Sending class schedules, gym updates, maintenance closures, special events. We'll occasionally send promotions, but you can opt out anytime.
• Safety & Security: Emergency contacts are there if something happens during training. Medical info helps us respond appropriately.
• Improving Our Services: Analytics help us understand what's working and what needs tweaking.

Your info stays with us unless there's a legit reason to share it. Here's the short list:

• Payment Processors: Companies like Stripe or Square that handle credit card transactions. They've got bank-level security.
• Email & Communication Tools: Services we use to send newsletters and updates. They're bound by strict privacy agreements.
• Legal Requirements: If the law says we gotta hand over info (court orders, investigations, etc.), we'll comply. But we'll fight unnecessary requests.
• Emergency Services: If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff.

We don't sell your data. Period. No shady marketing lists, no third-party advertisers getting your email.

Security's not just about locking the front door at night. We take digital protection seriously:

• Encrypted Connections: Our website uses SSL encryption - that little padlock in your browser means your data's scrambled during transmission.
• Secure Storage: Member data lives on protected servers with restricted access. Only staff who need it can see it.
• Regular Updates: We keep our systems patched and updated against the latest security threats.
• Staff Training: Our team knows how to handle sensitive info properly. No leaving member files lying around.
• Limited Retention: We don't keep data forever. Once you're no longer a member and legal retention periods expire, we delete your info.

It's your data, and you've got rights. Here's what you can do:

• Access Your Info: Wanna see what we have on file? Just ask. We'll provide a copy of your personal data.
• Correct Mistakes: If something's wrong in your profile, let us know and we'll fix it.
• Delete Your Account: Leaving us? We'll be sad, but we'll delete your data upon request (except what we're legally required to keep for tax/accounting purposes).
• Opt Out of Marketing: Don't want promotional emails? Click unsubscribe or tell us at the front desk. You'll still get essential account info though.
• Data Portability: Need your data for another gym or service? We can provide it in a usable format.

To exercise any of these rights, shoot us an email at info@shadowrithrealm.info or swing by the facility.

Yeah, we use cookies - the digital kind, not the ones you shouldn't eat before a workout. Here's the breakdown:

• Essential Cookies: These keep the site working - remembering you're logged in, your language preference, that kinda thing.
• Analytics Cookies: Help us see which pages people visit most, how long they stay, where they click. All anonymous data to improve the site.
• No Tracking Cookies: We don't use those creepy advertising cookies that follow you around the internet.

You can disable cookies in your browser settings, but some site features might not work properly if you do.

Our facility welcomes members 16 and up for most programs. For anyone under 18, we need parental consent before collecting any personal info. Parents or guardians handle the account setup and payment info. We take extra care with youth member data and only use it for gym operations - nothing else.

If you're a parent and have questions about your kid's data, reach out to us directly.

Laws change, technology evolves, and sometimes we need to update this policy. When we make significant changes, we'll let you know via email and post the updated version here with a new date at the top.

We recommend checking back occasionally, especially if you're concerned about privacy. Continuing to use our services after changes means you're cool with the updated terms.

If something in this policy doesn't make sense, or you've got concerns about how we're handling your data, don't hesitate to reach out. We're not hiding behind legal jargon - we'll give you straight answers.

Under Canadian privacy law (PIPEDA), you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your data.